Privacy Policy
Last updated: May 10, 2026
Introduction
vivid-shimmer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email address, postal address)
- Financial information related to your pension arrangements
- Employment history and income details
- Date of birth and National Insurance number
- Bank details for payment processing
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Pages you visit and time spent on pages
- Referring website addresses
- Device identifiers
How We Use Your Information
We use the information we collect to:
- Provide pension planning and advisory services
- Communicate with you about our services
- Process payments and maintain records
- Comply with legal and regulatory requirements
- Improve our website and services
- Send you marketing communications (with your consent)
- Prevent fraud and enhance security
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contractual necessity: To fulfill our service agreement with you
- Legal obligation: To comply with FCA regulations and other legal requirements
- Legitimate interests: To improve our services and communicate with clients
- Consent: For marketing communications and certain data processing activities
Information Sharing and Disclosure
We may share your information with:
- Pension providers and financial institutions: To facilitate transfers and transactions
- Professional advisors: Including legal counsel and accountants
- Regulatory authorities: When required by law or regulation
- Service providers: Who assist with our business operations
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. For financial services records, we typically retain data for:
- Client records: 7 years after the end of our relationship
- Financial transaction records: 7 years from the transaction date
- Marketing consent records: Until you withdraw consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection
Your Rights
Under UK GDPR, you have the following rights:
- Right to access: Request a copy of your personal data
- Right to rectification: Correct inaccurate information
- Right to erasure: Request deletion of your data (subject to legal obligations)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a machine-readable format
- Right to object: Object to certain processing activities
- Right to withdraw consent: Where processing is based on consent
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For detailed information, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
International Data Transfers
Your information is primarily processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be indicated by the "Last updated" date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Address: 47 Riverside Quarter, Bristol BS1 4RN, United Kingdom
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
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